Frequently Asked Questions
How many dogs do you walk at once?
We are insured to walk up to 6 dogs at any one time per individual walker, however, we only take this many dogs when essential, for example when one of our walkers is on holiday or in the event of an emergency last minute booking.
In general we try to keep our group walks down to a maximum of 4 to 5 dogs per walker as we believe smaller groups are calmer, safer and more fun for all whilst still allowing the dogs to have plenty of fun as they can play and interact with other each other.
Are you first aid trained?
Yes we are! All of our team have a CPD accredited certificate in canine first aid and emergency care which is refreshed every 3 years. Whilst on walks we each carry an emergency first aid kit with us and all our vehicles hold a larger first aid kit as well.
Do you arrange pick up and drop off for the dogs?
Yes, we will collect your dog from your home or place of work within an agreed window of time and then return them after their walk.
Do I need to be home for collection and drop offs?
No you don't. We recommend our clients use lockboxes for safe key storage which we can then use to gain access to the dogs. If you don't already have a lockbox, we can supply and install one for you, just ask. Lockboxes enables us to collect and drop off your dog even if you are not home and for your peace of mind all our staff are DBS checked (previously CRB) and our insurance covers loss of keys.
How much do you charge?
Please see our walks page to view our current price of group walks.
What do I do if I need to cancel?
Please place a cancellation request via the Time To Pet app with at least 24 hours notice for no charges to apply.. If within 24 hours please message or telephone to ensure Your cancellation request is approved.
Will my dog be supervised at all times?
Yes! Your dog will be under constant supervision and will never be left unattended.
Do you walk bitches in season?
No. It is our policy to never take a bitch which is in season.
What happens if my dog doesn't get on with another dog?
Where do you walk?
Now covering both Hailsham and Eastbourne plus all the surrounding towns and villages we walk in a wide variety of locations. We love walking atop the downs whenever possible but also love to walk on the levels and across open fields too. We also love woodland adventures too and will spend a lot of time under the shade of the trees during the summer months. Wherever we walk, we always ensure we stay far away from livestock and busy roads.
How do you transport the dogs?
Dogs are always transported safely regardless of which vehicle they are in. Our main van has spacious custom fitted crates all with emergency exits. Any other vans used will have crates installed for transportation. If using a car, dogs will either be transport in the boot behind a guard, in a crate or on a back seat using a belt clip to ensure their safety.
Are you insured?
Yes, GO Waggy Tails are fully insured. Feel free to ask to see a copy of our insurance certificate.
Are you first aid trained?
Yes we are! All of our team have a CPD accredited certificate in canine first aid and emergency care which is refreshed every 3 years. Whilst on walks we each carry an emergency first aid kit with us and all our vehicles hold a larger first aid kit as well.
Do you offer walks on the weekend, bank holidays or out or hours?
Our standard walking hours are between 08:00 - 16:00 Monday to Friday, however, we are always happy to help out with out of hours subject to staff availability. Weekend and out of hours walks are charged as solo walks and will also incur and additional £5 fee.
What do you do in case of an emergency?
In the unlikely event of an emergency, we will immediately call and notify you. In our original meet and greet we will ensure that we have all the family emergency contact details. If veterinary assistance is needed, we will take your dog to your named vet or depending on the circumstances, to the nearest possible one.
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My dog has not been neutered/spayed. Can they still be walked?
This can be discussed in the initial meet and greet, each dog will be considered separately but we reserve the right to refuse any dog.
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What security measures do you have?
Your key will be kept in a secure location, away from personal information. No key can be identified to any property. In the event of your key being lost or stolen we will advise you immediately. Your personal information will never be sold or discussed with any 3rd parties in accordance with the Data Protection Act.
My dog can be aggressive with other dogs/people and has to wear a muzzle, can you still walk them?
No. Sadly we do not offer 1:1 walks for reactive dogs. Any dog joining our group walks must be friendly towards other dogs and our walkers. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog.
What happens in bad weather?
We carefully select which dogs will walk together, if we find an imbalance within the group we will switch accordingly and inform you of our decision. We want all of our dogs to enjoy their walk.
Rain or shine you can rely on us to walk your dog. We will clean and dry your dog off as much as possible. We do ask that you leave out a towel out and if you have a hose that we have access to this.
Can you look after my dog overnight in my home?
Yes, our insurance does allow us to overnight pet sit in our clients homes, however, this service is only available to existing dog walking clients and is subject to availability.
Can you administer my pet's medication?
We are happy to administer medication to your pet(s), in accordance with your written instructions.
Can my dog stay with you?
Unfortunately not. We are not licensed to provide dog sitting or boarding services in our homes.
How do you transport the dogs?
Do you walk dogs off the lead?
If possible yes! We will only let your dog off lead once we have written consent and when it is safe to do so.
Do your services cater for all breeds?
We do not discriminate against any breeds based on reputation. We meet all dogs before we walk them and each new dog is subject to a trial period. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog.
Will I meet my dog walker?
I only require occasional walks for my dog, not every week or everyday, can you help?
Yes. We will arrange a free meet and greet with you and your dog in order to understand your dog’s personality and needs. This will also allow you the chance to ask us any questions you might have and find out how things work.
Yes. We are happy to provide services as and when you require, assuming we are available. We recommend that you give as much notice as possible.
Do you walk dogs off lead?
If possible yes! We will only let your dog off lead once we have written consent and when it is safe to do so.
When are you available to walk my dog?
We walk all day subject to availability.
We just got a puppy and we both work, what services do you provide for a puppy?
Puppies usually have to go out every 2-3 hours. For example, if you are gone for 8 hours, we will come over twice during the day and let the puppy out, feed and cuddle the puppy. Having a dog walker for a puppy makes training much easier, we will work with your puppy to heel, sit, stay, etc. We will also be able to introduce them to other dogs, once they have received their vaccinations.
What are your terms and conditions?